Privacy Policy

1. Introduction & Our Commitment

At Axial Chiropractic, we respect your right to privacy and are committed to protecting the personal and sensitive health information we collect from you.

This Privacy Policy outlines how Axial Chiropractic (referred to as "we", "our", or "us"), led by Dr Nicholas Chambers (Chiropractor), collects, uses, discloses, and safeguards your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NSW health privacy legislation.

2. Information We Collect

To provide thorough, evidence-informed chiropractic care and maintain clinic operations, we may collect personal and health information including, but not limited to:

  • Personal Details: Full name, date of birth, gender, home address, phone number, and email address.

  • Emergency & Administrative Details: Emergency contact details, Medicare number, and Private Health Insurance (HICAPS) details.

  • Health & Clinical Information: Presenting symptoms, medical history, clinical notes, physical examination findings, treatment plans, and relevant diagnostic imaging reports (e.g., X-rays, MRIs).

  • Financial Details: Payment and billing details for service processing.

3. How We Collect Your Information

We collect information primarily directly from you via:

  • Patient intake forms and health questionnaires completed online or in-clinic.

  • Direct consultation discussions with Dr Nicholas Chambers (Chiropractor).

  • Telephone, email, or website contact form inquiries.

In some circumstances, we may receive information about you from external healthcare providers (such as your GP, imaging facilities, or allied health specialists) with your consent.

4. Purpose of Collection, Use, and Disclosure

We collect and use your personal and health information strictly for the following purposes:

  • Providing high-quality, personalised chiropractic care and clinical management.

  • Managing appointment bookings, reminders, and administrative operations.

  • Processing payments and instant health fund rebates via HICAPS.

  • Communicating with other healthcare practitioners (such as your GP) when collaborative care or external referral is required, with your explicit consent.

  • Fulfilling legal, professional, and regulatory obligations as mandated by AHPRA and the Chiropractic Board of Australia.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Security and Storage of Your Information

We take all reasonable physical, technical, and administrative steps to secure your personal and health information from unauthorised access, loss, misuse, or disclosure. Clinical records are stored securely on password-protected, encrypted health management platforms with restricted staff access.

Under Australian health regulations, health records are securely retained for mandatory statutory periods (at least 7 years for adults from the date of last entry, or until a minor reaches the age of 25).

6. Accessing and Correcting Your Information

You have the right to request access to the personal and health information we hold about you, or request corrections if you believe the information is inaccurate or out of date.

Requests should be made in writing to admin@axialchiropractic.com.au. We will respond to your request within a reasonable timeframe.

7. Contact Us or Complaints

If you have any questions regarding this Privacy Policy, or if you wish to make a complaint regarding how your privacy has been handled, please contact us:

  • Attn: Dr Nicholas Chambers

  • Email: nic@axialchiropractic.com.au

  • Phone: (02) 4316 5608

  • Address: The Zenith Business Centre, Ground Floor, Suite 5.2/6 Reliance Drive Tuggerah, NSW, 2259

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.